Shipping policy
  • All handheld lasers are build to order. We need 3 - 7 days to process your order for shipping. 
  • Batteries will be shipped separately without tracking due to the policy of our shipping company.

Shipping company: Hong Kong Post / DHL(Please ask)
  • First class international shipping: 7 to 16 days, tracking included. Tracking for free shipping items, order value must over 40USD.
  • Priority mail international shipping: 2 to 5 days, tracking included.

Handheld Lasers & Laser Modules warranty

Warranty starts from the day you receive the laser unit

Laser modules warranty: Three months
Handheld laser warranty: One year

Warranty will not apply under these circumstances:
  • Repair damage from unauthorized disassemble and modification done by the users themselves.
  • Laser was running way longer than the duty-cycles recommended on our website.
  • Any impact and water damages.
We will fix your laser if:
  • Your laser doesn't work suddenly.
  • Dead On Arrive
  • Laser under-performance 
  • Any unusual conditions causing the laser not working properly.
We provide repairing service with a cost if you're in one of those situations where the warranty is not covered or when your warranty is expired.


Refund policy:

Refundable anytime within the first two weeks after you receive the laser or order items (except industrial laser modules). 

Items must be in resellable condition and the buyer will be responsible to pay for the return shipping.


Feel free to reach us by e-mail for any inquiries:
Email:
sanwulasers@gmail.com


Sanwu Electronics & Lasers - 03-2017(Latest update)